Refund Policy
1. Eligibility for Refunds
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Refund requests must be submitted within 7 days of purchase/delivery (please specify your business timeline, e.g., 7 or 14 days).
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Refunds will only be considered if the product/service:
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Is defective or damaged upon delivery.
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Does not match the description provided at the time of purchase.
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Is proven to have quality or compliance issues.
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2. Non-Refundable Items
Refunds will not be issued for:
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Products that have been used, opened, or altered after delivery.
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Perishable goods such as food items (if applicable).
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Services already rendered or completed.
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Customized or special-order products.
3. Process for Requesting a Refund
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Customers must submit a written request via email with proof of purchase (invoice/order number).
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Supporting evidence (such as photos of defective goods) may be required.
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Once your request is reviewed and approved, refunds will be processed within [X] business days.
4. Refund Method
Approved refunds will be issued through the original method of payment unless otherwise agreed. Processing times may vary depending on your bank or payment provider.
5. Exchanges & Replacements
Where possible, Chemfast may offer a replacement or exchange instead of a refund to ensure minimum disruption to your operations.
6. Contact for Refunds
If you need to request a refund, please contact our support team:
📧 Email: info@chemfastae.com
📞 Phone: +971 50 864 9528
📍 Address:Chemfast trading FZE,BC1306220,C1 building Ajman Freezone,United Arab Emieites